Terms of service

Last updated: 20 August 2026

These are the terms we work under. They are written to be read, not to hide anything. If something here does not match what you were told, ask, and what we agreed in writing for your job wins.

1. What we agree to do

We diagnose the problem you describe, tell you what we found, and give you a price. Work begins only after you approve that price. If we find a second problem partway through, we stop and quote it separately rather than adding it to the bill.

Work may be carried out by us or by a qualified technician working on our behalf. Either way, we remain your point of contact and we remain responsible for the job.

2. What it costs

• Diagnostic: $75, credited toward the repair if you go ahead.
• Labor: $95 per hour, one hour minimum, then billed by the hour.
• Travel: $50 flat for on-site visits outside Westchester County. No travel charge within Westchester.
• Parts and equipment: quoted with the job before you approve it.

Payment is due when the work is finished unless we have agreed otherwise in writing. If a quote turns out to be wrong because the problem is not what it appeared to be, we tell you before doing the extra work, not after.

3. Back up your data first

This is the most important thing on this page. Repair work can result in data loss, and hardware that is already failing can fail completely at any moment, including while we are working on it. Please back up anything you cannot afford to lose before handing over your equipment.

We take reasonable care with your data, and we will tell you before doing anything that we expect to erase a drive. But we cannot guarantee your data, and we are not responsible for data lost during service. If you do not have a backup and want us to make one first, ask and we will quote it.

4. Data recovery

Data recovery is quoted per case and is never guaranteed. Logical failures and degraded drives are often recoverable. Physically damaged drives may need a specialist lab, and we will say so rather than attempt something that makes the drive worse. Diagnostic and labor time is payable whether or not the recovery succeeds.

5. Your equipment, your accounts

By asking us to work on a device, you confirm that you own it or are authorized to have it serviced, and that you have the right to authorize access to the accounts and data on it.

You will need to provide passwords or account access for some work. We use them only for the job, we do not keep them afterward, and we recommend you change any password you shared with us once the work is done.

You are responsible for holding valid licenses for the software you ask us to install or reinstall. We will not install unlicensed software.

6. What we will not do

We will stop work and may contact the authorities if we encounter material that is illegal to possess. We will not assist with accessing a device or account that you are not authorized to access.

7. Warranty on our work

Our labor is warranted for 30 days from completion. If the same fault returns in that window, we will re-do the work at no labor charge.

Parts carry whatever warranty the manufacturer provides, and we will pass that through to you. The warranty does not cover new or unrelated faults, damage caused after we finish, or problems arising from changes made by someone else.

8. Things outside our control

Equipment that is already failing sometimes fails completely during service. Older hardware can have faults that only appear once another problem is fixed. We are not responsible for pre-existing conditions, for the age or general condition of your equipment, or for failures unrelated to the work we performed.

9. Appointments

Please give us as much notice as you can if you need to cancel or reschedule an on-site visit. If nobody is there when we arrive for a confirmed appointment, the travel fee and the one hour minimum still apply.

10. Collecting your equipment

Please collect equipment within 30 days of us telling you the work is finished. After 60 days, equipment left with us and unpaid for may be treated as abandoned and disposed of or recycled to recover costs. We will make reasonable attempts to reach you first using the contact details you gave us.

11. Limits

Except where the law does not allow it to be limited, our total liability for any job is limited to the amount you paid us for that job. We are not liable for lost data, lost business, lost profits, or other indirect losses.

Nothing here is intended to remove rights you have under New York consumer protection law.

12. Governing law

These terms are governed by the laws of the State of New York.

13. Changes

We may update these terms. The version in effect for your job is the one published on the date the work was agreed, and the date at the top of this page tells you when it last changed.